I had the incredible opportunity to work at West Monroe in their New York City office. West Monroe is a digital services firm providing a wide range of digital solutions to clients, from mid-size businesses to high-profile companies. In my role, I worked as both a Product Manager and Software Engineer within their Product Experience and Engineering Lab practice.
In my first project, I collaborated with a team of product managers, software engineers, and designers to recreate the employee portal for our client, St. Jude Children's Research Hospital. As a Product Manager, I led user research throughout the engagement, performing data analysis on user activities and conducting user interviews. This information guided the development of the product roadmap for my team and informed the creation of essential metrics to evaluate our product's success. Other responsibilities included QA, stress testing, and presenting demos to the client.
In my second project, I collaborated with a different team of software engineers to develop an internal case study repository for all of the firm's client engagements. The tech stack included Next.js for the frontend and .NET with C# for the backend. I enhanced the design and style of the case dashboard and added filtering functionality to streamline case retrieval. This project reduced the time spent on case research by over 90%, significantly improving client delivery presentations for over 2,000 consultants across the firm.
Skills
- Next.js
- HTML/CSS
- .NET
- C#
- Client Communication
- User Research
- Data Analysis
- Product Quality Assurance
- Product Mapping
- Product Demoing
- UAT
- KPI